# Refund Policy

FireAPI.io offers limited refunds under specific circumstances.

## Refund Eligibility

Refunds are applicable ONLY IF:

1. API services are permanently stopped/discontinued from our side
2. Issues remain unresolved & service is unusable from our end

Refund will be applicable ONLY for unused balance/credits, after internal verification.

## No Full Refund Guarantee

We DO NOT provide full refund once credits are consumed or API usage has taken place.

Refund calculation depends on:

- Wallet-based usage
- Prepaid credit remaining
- Consumption usage logs.

## Deduction Charges

While issuing refund, the following are deducted:

- 3–5% Platform + Payment Gateway Fees
- Any used credits/requests
- Any bonus, offer based credits are non-refundable

## Not Eligible for Refund

No refund in cases of:

- User misuse or API over-consumption
- Downtime caused by third-party vendor/source changes
- Wrong API usage, wrong parameter input, integration errors
- Change in personal/business requirement

## Refund Process

1. Submit a ticket at [support@fireapi.io](mailto:support@fireapi.io)
2. Our team reviews logs & usage within 5–10 working days
3. Approved refunds are processed to source account/credit wallet