Refund Policy

FireAPI.io offers limited refunds under specific circumstances.

Refund Eligibility

Refunds are applicable ONLY IF:

1. API services are permanently stopped/discontinued from our side
2. Issues remain unresolved & service is unusable from our end

Refund will be applicable ONLY for unused balance/credits, after internal verification.

No Full Refund Guarantee

We DO NOT provide full refund once credits are consumed or API usage has taken place.

Refund calculation depends on:

• Wallet-based usage
• Prepaid credit remaining
• Consumption usage logs.

Deduction Charges

While issuing refund, the following are deducted:

• 3–5% Platform + Payment Gateway Fees
• Any used credits/requests
• Any bonus, offer based credits are non-refundable

Not Eligible for Refund

No refund in cases of:

• User misuse or API over-consumption
• Downtime caused by third-party vendor/source changes
• Wrong API usage, wrong parameter input, integration errors
• Change in personal/business requirement

Refund Process

1. Submit a ticket at support@fireapi.io
2. Our team reviews logs & usage within 5–10 working days
3. Approved refunds are processed to source account/credit wallet